Shipping Policy — Clazzy
Last updated: November 2026
At Clazzy, we aim to deliver your T-shirts safely, securely, and on time. This Shipping Policy explains our processing times, delivery methods, and shipping conditions.
Clazzy is a sole proprietor business, trading at 645 Lordship Lane, London, N22 5LA, United Kingdom.
1. Order Processing Time
Orders are processed within up to 3 business days after payment confirmation. Card, wallet and buy now, pay later payments are confirmed at checkout; bank transfer orders are processed once payment is received. Bank transfer orders that remain unpaid after 5 days may be cancelled and the items returned to stock.
Orders placed on weekends or public holidays are processed on the next business day.
You will receive an order confirmation email once your order is placed.
2. Shipping Destinations
We ship:
- Within the United Kingdom
- To international destinations
If your country is not available at checkout, please contact us before ordering.
3. Estimated Delivery Time
Delivery times are estimates and may vary depending on location and carrier:
- United Kingdom: Up to 5 business days — Free delivery
- International Orders: Up to 21 business days — £10.00 delivery
Delays may occur due to customs clearance, weather conditions, carrier delays, or high-volume periods.
4. Shipping Carriers
We use reliable and recognized carriers, including:
- Royal Mail
- UPS
- DHL
The carrier used depends on your location and delivery requirements.
5. Shipping Confirmation & Tracking
Once your order is shipped, you will receive a shipping confirmation email.
A tracking number will be provided for all shipments where available.
Tracking updates are managed by the carrier and may take up to 24 hours to appear.
6. Customs, Duties & Taxes (International Orders)
International shipments may be subject to customs duties, import taxes, or fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in our product prices.
We are not responsible for delays caused by customs processing.
7. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information.
We are not responsible for delays or losses due to incorrect or incomplete addresses.
Reshipping fees may apply if an order is returned due to address issues.
8. Lost or Damaged Shipments
If your order arrives damaged or faulty, please contact us as soon as possible and within 30 days of delivery, with photos of the damage where possible, so we can arrange a replacement or refund.
If a shipment is lost in transit, we will work with the carrier to resolve the issue.
9. Contact Information
If you have any shipping-related questions, please contact us at:
- Email: support@clazzy.shop
- Phone: +44 7988 895051
- Address: 645 Lordship Lane, London, N22 5LA, United Kingdom